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SERVICE

How we keep our customers happy and hydrated

Newport Water is growing, but the reason for our growth isn’t just the products we sell. It has more to do with the caliber of service and installation performance you can expect when you partner with us.

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Average responce time to all email enquiries
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Average time to answer the phone
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Average service call-out response time
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Average engineer time on site

We think all of those statistics are good, and we believe we can do better. Why? Because our clients expect and deserve the best service in the industry, and we aim to provide it.

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Installation

Providing strong service before we arrive is important. Providing strong installation is critical. We’re committed to offering installations that are fast, efficient, and non-disruptive. With our methodology, we can install a bottleless water cooler at the same place as a bottled water cooler 97% of the time. Installers frequently complete installations up to 50 feet from a water source within five hours. We don’t break out of walls, we won’t turn the water off to your facility, and we never use messy pipe glue. Instead, we utilize items like the FDA-approved John Guest LLDPE Tube and JG isolation taps for water shut-off. Even better, installers are trained to safely install JG tubes and to run them through trunking down wall corners or across skirting boards to connect with the water cooler. The process is designed to be unobtrusive and leave you with a system that’s tidy and reliable.

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The end result? No unnecessary plastic bottles and no water that’s filled with harmful chemicals. Just water that’s clean, refreshing, and easily accessible. Ready to make the switch for your home or place of business? Contact us online or by phone to get started.

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