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our service

service standards

Our clients deserve and expect the best service in the industry

Newport Water is growing, but the reason for our growth isn’t just the products we sell.
It has more to do with the calibre of service and installation performance you can expect when you partner with us.


Average response time to
all email enquiries


Average time to
answer the phone

Average service
call out response time

Average technician
time on site

Fast | Efficient | Non-disruptive


We’re committed to offering installations that are fast, efficient, and non-disruptive.
The process is designed to leave you with a system that’s tidy and reliable.

Technician will arrive at
a pre-arranged time

Pick the perfect place 
(*within 50ft from the water mains and 3ft of power)

Connect to your water mains using an isolation valve and flexi tube; no extra plumbing required.

The technician will setup
the system to your exact

the value of an

all inclusive system package

Our cost-effective subscription packages include servicing, maintenance, and filtration changes.
That means your equipment is fully managed and maintained by our team of dedicated technicians from installation and onwards.

our packages include

what our clients say

What kind of support do you need?

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