our service
service standards
Our clients deserve and expect the best service in the industry
Newport Water is growing, but the reason for our growth isn’t just the products we sell.
It has more to do with the calibre of service and installation performance you can expect when you partner with us.
Average response time to all email enquiries
Average time to answer the phone
Average technician time on site
Fast | Efficient | Non-disruptive
Installation
We’re committed to offering installations that are fast, efficient, and non-disruptive.
The process is designed to leave you with a system that’s tidy and reliable.
Technician will arrive at
a pre-arranged time
Pick the perfect place
(*within 50ft from the water mains and 3ft of power)
Connect to your water mains using an isolation valve and flexi tube; no extra plumbing required.
The technician will setup
the system to your exact
preferences
the value of an
all inclusive system package
Our cost-effective subscription packages include servicing, maintenance, and filtration changes.
That means your equipment is fully managed and maintained by our team of dedicated technicians from installation and onwards.