Alorica made the switch to Newport Water because they genuinely wanted to take action—addressing the environmental and operational issues their bottled-water habit created.

The Impact: According to Vincent Patterson, Operations Director, with a workforce of approximately 2,400, they were going through over 110,000 plastic bottles each month [1.3 Million each year], and the growing plastic waste deeply troubled them. Newport’s bottle-less water system offered a practical solution that reduced their plastic consumption and lowered their carbon footprint. Employees immediately reacted positively—praising the consistent availability of high-quality filtered water and noting how it improved their daily experience and workplace satisfaction.

Maintenance: Operationally, Newport’s hands-on maintenance was a major selling point. Instead of just occasional filter replacements, Newport’s team continues to handle full preventative service, including rapid repairs. That meant no interruptions in water access and no complaints from staff if these systems failed. All 14 units installed at Alorica are monitored by Newport’s in-house software and is subject to a rigorous maintenance schedule. This reliability gave Alorica confidence that hydration support would be seamless.

The Result: Beyond the environmental savings convenience and peace of mind, switching to these bottle-less solutions reinforced Alorica’s public image as a responsible, forward-thinking company—showing other call centers and businesses how sustainability, employee well-being, and efficiency can go hand in hand. By 2035, Alorica’s aiming to cut plastic and emissions by 15%, making this switch a cornerstone of their long-term sustainability strategy.